Effective Date: August 1, 2025
Welcome to Firivo.com! Please read these Terms and Conditions carefully before using our hyperlocal food delivery service. By accessing or using our platform, you agree to be bound by these terms.
1. Acceptance of Terms
By accessing, browsing, or using Firivo.com (the “Platform”), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions (“Terms”). If you do not agree to these Terms, please do not use our Platform.
2. About Firivo
Firivo.com is a hyperlocal online marketplace specializing in the delivery of fresh, organic vegetables and food products. We connect consumers with local organic farmers and suppliers to provide the freshest produce directly to your doorstep.
3. Eligibility and Account Registration
3.1 Age Requirement
- You must be at least 18 years old to create an account and place orders
- Minors may use the service under parental supervision and consent
3.2 Account Information
- You must provide accurate, current, and complete information during registration
- You are responsible for maintaining the confidentiality of your account credentials
- You must notify us immediately of any unauthorized use of your account
4. Service Area and Availability
Our hyperlocal delivery service is currently available in select areas. Service availability may vary based on:
- Geographic location and delivery zones
- Seasonal availability of organic produce
- Weather conditions and external factors
- Local supplier capacity
5. Product Information and Quality
5.1 Organic Certification
- All products marked as “organic” meet applicable organic certification standards
- We work with certified organic farmers and suppliers
- Product descriptions and images are provided for reference and may vary slightly
5.2 Freshness Guarantee
- We guarantee the freshness of our produce at the time of delivery
- Perishable items should be consumed within recommended timeframes
- Any quality issues must be reported within 24 hours of delivery
6. Ordering and Payment
6.1 Order Placement
- Orders are subject to product availability and delivery capacity
- We reserve the right to refuse or cancel orders at our discretion
- Order confirmation does not guarantee product availability
6.2 Pricing
- All prices are displayed in local currency and include applicable taxes
- Prices may vary based on seasonal availability and market conditions
- Additional delivery charges and service fees may apply
6.3 Payment Methods
- We accept major credit/debit cards, digital wallets, and online banking
- Payment is processed at the time of order confirmation
- Failed payments may result in order cancellation
7. Delivery Terms
7.1 Delivery Schedule
- Standard delivery time: 2-4 hours for express orders, next-day for scheduled orders
- Delivery times may vary based on location and order volume
- We offer scheduled delivery slots for your convenience
7.2 Delivery Requirements
- Someone must be available to receive the delivery
- Valid delivery address and contact information required
- Additional charges may apply for special delivery requests
8. Cancellation and Refund Policy
8.1 Order Cancellation
- Orders can be cancelled up to 1 hour before scheduled delivery
- Partial cancellations may be subject to restocking fees
- Orders in preparation or out for delivery cannot be cancelled
8.2 Refunds
- Refunds for quality issues will be processed within 5-7 business days
- Refund eligibility requires photo evidence and timely reporting
- Store credit may be offered as an alternative to cash refunds
9. User Responsibilities
As a user of Firivo.com, you agree to:
- Provide accurate delivery information and be available during delivery windows
- Handle organic produce with care and store properly after delivery
- Report any issues promptly and provide honest feedback
- Respect our delivery personnel and maintain a safe delivery environment
- Use the Platform only for lawful purposes
10. Intellectual Property
All content on Firivo.com, including but not limited to text, graphics, logos, images, and software, is the property of Firivo or its content suppliers and is protected by intellectual property laws. Users may not reproduce, distribute, or create derivative works without written permission.
11. Privacy Policy
Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our Platform, you consent to our privacy practices as outlined in our Privacy Policy.
12. Limitation of Liability
Firivo.com shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our Platform or services. Our total liability for any claim shall not exceed the amount paid for the specific order in question.
13. Force Majeure
We shall not be liable for any delay or failure to perform due to events beyond our reasonable control, including but not limited to natural disasters, government actions, pandemics, supplier issues, or technological failures.
14. Modifications to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our Platform. Continued use of our services after changes constitutes acceptance of the modified Terms.
15. Governing Law and Dispute Resolution
These Terms shall be governed by the laws of the jurisdiction where Firivo operates. Any disputes shall be resolved through binding arbitration or in the appropriate local courts.
16. Termination
We may terminate or suspend your account and access to our Platform at our sole discretion, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.